How WFM technology can enhance the employee experience


The critical link between WFM software and the EX

The EX is the lens through which every experience and interaction an employee has with their organisation is viewed. It includes a patchwork of systems, environments, conversations, relationships, benefits and rewards that all play a role in the day-to-day experience and overall journey for each employee.

For deskless workers, technology plays a critical role in their overall job satisfaction – but for too long this critical workforce segment has been neglected.

Research shows that 75% of deskless workers spend most of their time at work using some form of technology, yet 60% report being unsatisfied or feeling there’s room for improvement in the technology they use.[1]

A different study found that 78% of surveyed deskless workers said technology is an important factor when choosing a job.[2]

From smarter team scheduling to easier clocking on and off, through to faster onboarding and simplified manager approval processes, the right tools can make a significant difference to employee engagement and productivity, and even their health and wellbeing.

Benefits for workers, managers and HR

Our eBook outlines how WFM technology can impact every aspect of the employee journey. Just as critically, it can provide deeper insights, better reporting and greater compliance confidence for managers and HR teams. It can also save money, time and resources by automating repetitive, manual tasks.

This eBook outlines:

  • The new expectations of what HR/WFM tech can deliver to employees, HR and executives – including intuitive, seamless digital processes, and highly personalised user experiences

  • The dangers of not automating HR and workforce management processes – including data entry mistakes and compliance breaches, inefficient workflows, and overburdened operations managers and HR teams

  • Key ways technology can optimise the EX and improve HR service delivery in deskless work environments

In tough economic times, we’re all looking for a more streamlined HR function that focuses less on endless administrative and compliance tasks, and more on longer-term, strategic goals. To find out more, complete the form to download the eBook.

[1] Work Trend Index Special Report: Technology Can Help Unlock a New Future for Frontline Workers, Microsoft, 2022

[2] “The state of technology for the deskless workforce”, Emergence Capital, 2020


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