At Humanforce, optimise your adoption at every step of your journey. We provide Standard Support for all implementations to support your managers and power users during business hours, with timely and responsive resolution.
Categories and associated timelines
Urgent (P1)
Phone & email
Response in 30 mins
Resolution in 8 hours
High (P2)
Email
Response in 4 hours
Resolution in 24 hours
Low (P3)
Email
Response in 5 days
Resolution in 4 weeks
Knowledge Base
Monthly webinars
On-Demand Tutorials
Advanced Feature Adoption Webinars
Categories and associated timelines
Urgent (P1)
Phone & email
Response in 30 mins
Resolution in 8 hours
High (P2)
Email
Response in 4 hours
Resolution in 24 hours
Low (P3)
Email
Response in 5 days
Resolution in 4 weeks
Knowledge Base
Monthly webinars
On-Demand Tutorials
Advanced Feature Adoption Webinars
Award Support
See Award Support for details
Categories and associated timelines
Urgent (P1)
Phone & email
Response in 15 mins
Resolution in 4 hours
High (P2)
Phone & email
Response in 2 hours
Resolution in 8 hours
Low (P3)
Phone & email
Response in 2 days
Resolution in 1 week
Knowledge Base
Monthly webinars
On-Demand Tutorials
Advanced Feature Adoption Webinars
Award Support
See Award Support for details
Quarterly Support Analytics
Proactive Preventative Support
Dedicated Senior Technical team
Monday to Friday 7.00am to 7.00pm