Thousands of staff need to be managed on every event day, but normal manual processes mean a pile of paperwork, a lot of time wasted and possible inaccuracies. Rosters and Rotas’ need to be watertight so that events run smoothly, you need to be able to handle no shows an assign agency staff easily so that everyone knows where they need to be. When managers have instant information about their teams, they are in control, and when employees are able to arrange and accept shifts on their phones, there’s no excuse for confusion – everyone works better.

Challenge

When you know who is working and where, you can easily respond to changes in demand throughout the day. Respond to queues or overstaffing quickly. No one goes missing, and sharing staff across a venue is simple when you can see everyone’s experience and skillsets.

Solution

“Humanforce is great for us in staffing, consistency is great, we can see where everyone has worked in the past, just a click of a button and then it’s on the screen. The time that we used to spend manually adding and changing times and people and hours of work, we can also do that as a bulk edit now, which is great for us."

Humanforce allows us to help with the check-in of our staff, whether it be an event for 250 staff or 2,500 staff, it really allows us to manage that process from start to finish.

- Alison Gray, Director Of Human Resources, Delaware North Companies UK

Results

● Streamlined check-in processes save time and add security
● Single platform to manage all operations and agency staff
● Review and respond to live traffic, adjust rosters on the go based on demand

Overview

Number of employees
6800

Location(s)
18 sites across the UK

Contact
Alison Gray – Director of Human Resources at Delaware North Companies

Jessica Le Couteur – Head of Staffing Operations at Delaware North Companies


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