EMM

The challenge

Prior to intelliHR, EMM Consulting was conducting their performance process entirely through email. There would be surveys and forms distributed to managers, employees and customers in bulk, which when returned (after a few follow-up emails) would then be manually stored on the employee’s file before finally being sent to the reviewers to compile. This process was manual and took approximately 10 hours on average to complete per employee!

The solution

With the help of intelliHR alongside the brilliant People and Culture team at EMM, we were able to streamline the performance process to save time and effort for all involved. The entire performance process is now located on intelliHR, which sends out all the relevant surveys, and when one is completed the next form is automatically triggered.

Thanks to performance data being centralised, EMM was then able to tailor the performance surveys to five different levels of responsibility within the business. This allowed for more accurate and applicable information to be gathered from previous models where information gathered was more general in nature.

Outcome #1: Efficient performance reviews

intelliHR features a performance report that summarises the key information in one place; no more copy/pasting or flicking between tabs during review meetings. The mechanism for delivery is now all done through intelliHR, no pesky following up is needed as the system reminds those who haven’t completed forms when they’re due.

Key Takeaway

EMM used intelliHR to reduce time spent on individual performance reviews from 10 hours to 1 hour.

Outcome #2: No manual document storage

All completed forms are stored on the employee profile for easy access, which also saves time as there’s no manually saving documents to employee files anymore.

Key Takeaway

Access to one storage spot for all employee details rather than scattered files and spreadsheets.

Outcome #3: Inbox = Unclogged

EMM’s performance process can now be triggered with the click of a button, which puts the time back in the hands of their People team. The forms are easy to fill out and there are no more clogged inboxes and endless follow-ups leaving the EMM team with that intelliHR smile.