The Essential Guide to Workforce Management Technology


Why effective workforce management is so critical

Workforce management (WFM) is an interlinked set of processes designed to allocate resources, improve efficiency, forecast workloads and manage schedules – all while adding to the overall employee experience and providing data-driven insights to leaders.

WFM is more than an operational issue; indeed, it can have strategic implications. WFM processes inform pay, budgeting and workforce planning. Without effective WFM processes, the customer experience suffers, compliance breeches can escalate, and brand damage can occur.

With acute skills shortages being felt in many industries that rely on deskless workers, not to mention high turnover rates, low engagement and pressure on labour budgets, it’s never been more important to find the right balance between the amount of work to be done and the human resources required to handle that work.

The role of workforce management technology

Thankfully, technology can play a key role in automating and streamlining workforce management processes. From the creation of rosters and tracking time & attendance, through to integrating award compliance and payroll processes and providing better communication and benefits to employees, every touchpoint a deskless worker has with their employer can be impacted by WFM technology.

Our Guide Essential Guide to Workforce Management Technology outlines:

  • The core components of WFM

  • How technology plays a critical role in effective WFM – and why the expectations of workers, managers and executives are changing

  • How WFM technology can reduce labour costs and streamline processes

  • How WFM processes and the data collected can form the foundations of strategic workforce planning

To find out more, complete the form to download the guide.