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Putting on a major sporting or entertainment event is a huge logistical exercise; the workforce logistics alone are significant. Our guide highlights 5 key workforce management challenges for Events & Stadiums organizations in the USA and how the right technology can ease those pain points.
With multiple roles, thousands of workers, different start and end times for shifts, and the challenge of ensuring the right people are in the right place at the right time, it has never been more important for organizations in the Events & Stadiums industry to optimize their workforce management (WFM) systems and processes.
Our comprehensive guide drills down on 5 of the most common WFM challenges in this industry. The pain points include:
1. Challenging multi-role/multi-department scheduling
A failure to coordinate schedules, shifts and workforce numbers across diverse roles and teams can lead to chaos on event day. This problem is magnified if staff are working in multiple roles across multiple departments.
2. Poor integrations between technology solutions
Research shows that the average organization now utilizes 16.24 HR solutions, up from 10.23 in 2020. Not only does the user experience potentially suffer from using systems from multiple vendors that are not seamlessly integrated, but the behind-the-scenes data-sharing capabilities can be compromised.
3. Complex labor laws and pay conditions
Events & Stadiums organizations need to adhere to a wide range of legislation – be it by city or state, or federal, such as the Fair Labor Standard Act – to ensure workers are paid correctly. Complex pay rules and structures can make pay, benefits and entitlement calculations difficult.
4. Transient staff (high proportion of temps/contractors)
Work in the Events & Stadiums industry is highly seasonal, meaning employment patterns are often correlated to the amount, size, and importance of scheduled events. Without careful labor forecasting, labor costs can vary widely and high staff turnover can be a major problem.
5. Lack of data-driven insights
Every aspect of WFM – from the amount of overtime being done, to absenteeism rates and shift acceptance rates – can be tracked with modern software. This data is essential for budgeting, labor planning, and improving people-related processes.
Download your guide now!
Keen to learn more? Download our guide today to discover how the right workforce management software solution can ease all of the above challenges – ensuring your next major event is a hit with spectators.