)
Whether it’s adopting new technology, meeting the new expectations of workers, or recalibrating the foundations of good workforce management, HR leaders will have their hands full in 2025. Our eBook covers four emerging trends that will shape the employee experience and transform HR service delivery in frontline, ‘deskless’ workplaces.
Taking stock
Global disengagement shows no signs of decreasing, voluntary employee turnover remains high – despite economic uncertainty – and labour costs are spiralling. How HR professionals navigate these challenges will have reverberations across their business. Yet what worked six months ago, let alone 12 months ago, will not necessarily work in 2025. Outside the box thinking is required – and that’s where our eBook can help.
What HR trends are covered?
We’ve identified four emerging trends that will shape the world of work in 2025.
Trend #1: The frontline workforce experience will be the focus for HR tech
Where the focus for technology providers was once solely on deskbound office workers, today there’s a growing awareness of what Deloitte has branded ‘deskless worker design’ (DWD) – that is, technology that empowers frontline, shift-based workers and enhances their overall work experience. How can the tech gap be bridged, how can organisations ensure tech will be used, and what role will AI play?
Trend #2: Change fatigue and ‘resenteeism’ will sap employee engagement
A record level of change fatigue is resulting in a new phenomenon: resenteeism. Although they are not planning on going anywhere, their resentment is felt in multiple ways, including disengagement and poor customer experience. It may also result in more employee misconduct. What are the warning signs to look out for, and how can HR shift workplace cultures from being change-averse to future-ready?
Trend #3: ‘Roster justice’ will require employers to provide fairer, more flexible schedules
Always being on call. Not knowing how you’re going to pay for rent or groceries. Late shift cancellations or changes. This is the reality for many deskless workers. In response, there are growing calls for ‘roster justice’, or ‘work-time security’. This is about a worker’s control over hours worked and the predictability and consistency of working hours over time. How can employers provide more flexibility without turning scheduling into a nightmare?
Trend #4: Silent burnout will hit deskless workers hard – and employers will need to step up
In 2025, employers of deskless workers are being urged to be on the lookout for ‘silent burnout’ or ‘rust-out’. It occurs when workers feel undervalued and unsupported in their roles; they may be reluctant to ask their employer for help due to a fear that they will do nothing. This leads to them checking out before many employers have even realised there is an issue. How can managers spot the warning signs, and can a worker suffering from silent burnout be turned around?
Keen to learn more? Packed with independent research, useful insights and handy tips, our 2025 HR trends eBook can be downloaded by completing the form.