Setting up guardrails for HR's adoption of AI in frontline businesses

AI has huge potential to transform frontline (or ‘deskless’) workplaces – but without the right guardrails, it can create as many problems as it solves. HR has a critical role to play in this. Yet, in 'The state of AI in Australian human resources report', it was found only 10% of surveyed HR leaders had provided advice on the use of AI in business processes beyond their HR team - so getting the foundations in place is essential.

In this webinar, we’ll explore how HR can drive responsible, people-first AI adoption that boosts operational efficiency without compromising fairness, trust, or ethics.

We’ll cover:

• Governance + ethics: How to set clear policies on where, when, and how AI is used – ensuring transparency, accountability, and human oversight

• Skills + enablement: Why frontline teams (and managers) need training to understand, work with, and question AI-driven tools

• Adoption challenges + opportunities: From managing employee concerns and reducing bias to safeguarding data privacy, we’ll unpack the unique risks of using AI in fast-moving, deskless environments, and highlight some of the early wins that are possible

Join us to learn how HR can lead the way in setting smart AI boundaries – and make innovation work for everyone.

Speakers

Careen Matthews, CEO/Co-Founder, Humaneer

Careen is reimagining the future of HR. As Co-Founder and CEO of Humaneer, she’s leading the charge in transforming people operations through AI, making HR faster, smarter, and more human.

With over 20 years of experience building and leading global HR teams, Careen has navigated mergers, IPOs, M&A, and high-growth scaling, advising senior leadership and executive teams along the way. She knows firsthand the challenges HR teams face - buried in admin, navigating complex compliance, and constantly firefighting. That’s why she built Humaneer.

Humaneer is on a mission to eliminate up to 70% of HR admin, giving teams back time to focus on people, not paperwork, so they can be more strategic, more proactive, and more human. Built alongside a thriving global HR community, Humaneer's AI powered productivity partner, Mak, is not just software; it’s a movement toward a smarter, more strategic HR function.

Careen also sits on the UNSW HR Advisory Board, helping shape the future of HR education. She’s passionate about harnessing AI to simplify HR, giving teams the tools they need to work smarter, not harder.

Holly Barnes, Chief People Officer, Humanforce

Holly brings a wealth of experience across all facets of people and culture having worked in a variety of industries over the past 15 years. Before taking the Chief People Officer role at Humanforce, she was the Chief HR Officer at VIX Technology and Head of People and Culture at Moodle, a learning development platform. Holly is passionate about transforming traditional approaches to managing people. Focusing on values, the employee value proposition and leadership, she works to find innovative ways to mix things up in the people sphere while still driving business results.

Jessica Hawkins, People and Culture Partner, Humanforce

Jess initially worked as a HR Generalist and more recently has followed her passion for change management into roles with change as a key focus. Her change management experience has covered ERP implementations, HR digital transformations, operating model changes, as well as culture transformations.

Jess also has experience working overseas with roles in the UK, New Zealand and Australia across a diverse range of industries including Healthcare, Technology, Property, and Professional Services. She is passionate about working with people, driving change, and seeing businesses succeed.