The Jack Inglis Friendship Hospital, which runs as a Trust, provides primary, respite and dementia care to New Zealand's Motueka community. Around 90 staff, most part-time, provide the around-the-clock care the hospital's patients need.

Challenge

Prior to Humanforce, Jack Inglis Friendship Hospital had relied on manually processing timesheets and manual rosters. With regular discrepancies in clocking times vs rosters, hand written notes for absence and leave requests payroll was never a smooth process.

Trigger for change: Norovirus! With half the staff sick, managing rosters and scribbled sick notes was just too much paperwork for one person to handle. 65 staff didn’t get paid properly that week on Payroll. It was a big admin headache, when the focus must be on caring for patients. (It took 3 days to sort out).

Solution

The Humanforce solution focuses on both employers and employees because we know that happy people are the best workers.

“Staff can apply for leave so much more easily. Rosters are so much more visible and scanning stops arguments – there's no debate about who was on shift when, and that means everyone gets paid for the time they’re here". Furthermore, "the Board loves Humanforce, because if we need to change strategies they have the data to help develop fully costed plans – they’re not working in the abstract”. For managers, “Payroll is now a matter of doing some quick checks, running the report and pulling it into the payroll system”.

The Board loves Humanforce because they've got information they've never had before. If we need to change strategies they have the data to help develop fully costed plans – they’re not working in the abstract.

- Tina Mills, General Manager, Jack Inglis Friendship Hospital

Results

● Payroll Processing Time Saved & Errors Reduced
● Improved Rostering Efficiency and Clarity
● Forecasting for Visibility & Budget Planning

Overview

Number of employees
90

Location(s)
Motueka, New Zealand

Contact
Tina Mills – General Manager at Jack Inglis Friendship Hospital


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