Hostplus is an industry superannuation fund for the hospitality, tourism, recreation and sport industries in Australia. The organisation has more than one million members and $50 billion in funds under management, making it one of the largest superannuation funds in Australia.
Prior to implementing Humanforce Talent, Hostplus used recruitment software which was very slow, clunky and dysfunctional. The user experience suffered due to an outdated system design, such as requiring multiple clicks to perform simple tasks and limited options to track data and analytics. There were lots of frustration and repetition for candidates, having to upload the same documents and information multiple times.
The system also lacked the ability to provide data insights which prevented Hostplus from having basic visibility over essential market data, such as salary expectations. Hiring managers were not able to use the system and it couldn’t be integrated into the rest of their HR tech stack.
Hostplus noted that having as few barriers as possible in their recruitment process was extremely important – so Humanforce Talent’s outstanding user experience was an important feature. Both hiring managers and candidates found the system far easier to navigate, resulting in a 100% Talent Pool conversion rate compared to only 19% from job boards. Humanforce Talent’s 2-way SMS communication received excellent feedback from candidates – an important metric for Hostplus as a superannuation fund, as they could potentially lose out on potential customers if candidates have a negative experience on their platform.
Humanforce Talent’s analytics dashboard is another feature which had a significant impact on Hostplus’ recruitment process. Because of the lack of visibility and data in their previous system, Hostplus had a lot of difficulty in benchmarking salaries against both candidate expectations and industry standards. This adversely affected their employee value proposition (EVP), and meant candidates who fell outside the salary offer band were automatically excluded from consideration. This reduced the number of potential candidates significantly and resulted in a poor candidate experience. Humanforce Talent’s analytics dashboard enabled Hostplus to access salary data quickly and easily, helping develop a great EVP based on real-time data. In a climate where the fight for talent is more competitive than ever, offering a salary in line with the market and candidate expectations is more important than ever.
Humanforce Talent’s best-of-breed solution and ability to integrate with a full tech stack enabled Hostplus to streamline their hiring process significantly. Prior to implementing Humanforce, Hostplus did not have a centralised system to save essential information such as job ads, candidate references and more. This slowed down the recruitment process considerably and meant that information could not be easily accessed across the business. Humanforce Talent’s ease of use and top-down visibility allows Hostplus to save all essential documentation in one centralised system, meaning the recruitment team can select which information is quickly and easily accessible to hiring managers and HR. This saves valuable time and significantly reduces their time to hire.