Author and speaker Heather McGowan stressed that the skills of the future are uniquely human. Creativity, collaboration, and empathy are the cornerstone of successful people and businesses, and therefore something that all organisations should be investing in. However, technology and innovation are increasingly important and integral to our development. After all, you don’t see squirrels building elevators – it’s a singularly human aspect to prioritise growth, respond resourcefully and agilely to situations, and disrupt ourselves with plans of the future.
If we want to focus on developing interpersonal skills it’s time to automate, innovate and optimise using technology so we can focus on what’s really important.
It’s important to keep employees accountable but organisations need to jump on board a new culture of giving employees more flexible communication and knowledge sharing. The idea that work management should rest upon uniquely human skills such as collaboration was also talked about by James Dellow from Chief Technology Solutions. The working-from-home response to COVID-19 has shown that micromanaging and a strong command of control is no longer aligned with what the workforce needs. The barriers to knowledge sharing that helped organisations maintain procedures are now forgone for a social media message.
The response to the COVID-19 pandemic means that engaging employees, improving customer experience, and maintaining business outcomes are more pivotal than ever. It’s now clear that employee experience directly impacts business outcomes through people analytics as described by Jordan Pettman at Nestle. What organisations need to look for is a handshake between influencing employees and business outcomes, which means blending technology-powered innovation with uniquely human skills.
Humanforce’s Managing Director and Founder Bruce Mackenzie and CEO Clayton Pyne spoke with Linda Carroll, Head of People and Culture from Affinity Education about how adaptable businesses need to respond to the pandemic with agility to make themselves the employer of choice and improve business outcomes. Technology, specifically workforce management systems, plays a big role in improving worker collaboration and communication to engage employees which has tangible outcomes for workers, customers, and your business (read more here). Workplaces need to leverage technology as hr innovation, to grow as people-centric companies working together, knowledge-sharing, and creating team value.