How Humanforce helps Aged Care providers simplify compliance and deliver better care

If there’s one industry in which compliance genuinely makes a difference, it’s Aged Care. The laws are laid out in a way that helps maintain the safety, trust, and quality of care of our aging population.  

On the other hand, providers face ongoing pressure to balance workforce regulation, reporting requirements, and resident wellbeing — all while navigating chronic staff shortages and rising operational costs. 

For many, outdated systems make these challenges even harder. Manual timesheets, inconsistent record-keeping, and fragmented payroll processes not only consume time but also increase the risk of non-compliance. 

Humanforce’s Workforce Management suite helps Aged Care providers take back control. With automated time capture, award interpretation, and seamless compliance tracking, Humanforce turns one of the most complex administrative processes into a single, reliable, and transparent system — freeing staff to focus on what matters most: delivering exceptional care.

What compliance pressures do Aged Care providers face? 

The Aged Care sector operates under some of Australia’s most rigorous regulations. From mandatory care minutes and 24/7 registered nurse coverage to qualification tracking and award interpretation, maintaining compliance is both time-sensitive and high-stakes. 

The Aged Care Quality and Safety Commission expects providers to meet defined workforce responsibilities under the Strengthened Quality Standards, including transparent workforce planning, accurate time recording, and adherence to Fair Work and award conditions. 

New reforms, such as the Aged Care Act 2024 (effective from 1 November 2025), introduce even greater reporting requirements and governance expectations. This means the accuracy of employee time data — when staff start, finish, and how long they work — is now central to compliance, payroll integrity, and safe staffing ratios. 

Read more about the Aged Care Act in our guide and how HCM tech can help – download it here.

Time & Attendance tracking: Why it’s essential for Aged Care compliance 

In Aged Care, even the smallest inaccuracies can quickly lead to compliance breaches, payroll disputes, and budget blowouts. Poor visibility into time records can also undermine workforce planning, making it difficult to demonstrate compliance with minimum care minutes or registered nurse (RN) coverage. 

Without a modern system, these risks are magnified: 

• Manual timesheets lead to entry errors, lost data, and delayed approvals 

• Inaccurate time capture can breach labour laws and aged care standards 

• Inconsistent records make it difficult to prove compliance during audits 

• Complex pay conditions increase payroll errors and Fair Work risks 

Humanforce Time & Attendance directly addresses these challenges by providing real-time visibility, accuracy, and automation across every aspect of workforce time management.

How Humanforce Time & Attendance simplifies compliance 

Real-time AN-ACC dashboard: Turning workforce data into compliance confidence 

Aged Care providers must constantly balance care quality, staffing costs, and compliance with the Australian National Aged Care Classification (AN-ACC) care funding model. Meeting care-minute targets while maintaining operational efficiency is a complex task — and one that’s now made easier with the Humanforce AN-ACC real-time reporting analytics dashboard. 

Available through Humanforce Workforce Analytics, this feature gives providers a clear and comprehensive view of labour data, enabling them to make smarter, evidence-based decisions about staffing and compliance. 

Key capabilities include: 

• Real-time visibility of adherence to care minute targets, based on time rostered and time worked 

• Role-based configuration, defining which roles contribute to care minutes and by how much 

• Self-service uploads for care minute targets and occupancy data 

• Automated reporting of RN care minutes and overall care-minute delivery in a single dashboard 

• Early identification of excessive or insufficient resourcing for cost-effective compliance 

• Integration with external data via API for per-residence, per-day reporting 

These capabilities help providers ensure ongoing compliance with staffing requirements, while also improving cost control and operational agility. Managers can now respond instantly to changing resident needs, redeploy staff efficiently, and demonstrate compliance to auditors with confidence. 

Automated award and payroll compliance 

Aged Care workforces often fall under multiple awards, including the Aged Care Award 2010 and enterprise agreements. Applying these manually is error-prone and time-consuming. 

Humanforce integrates Awards & Compliance functionality to automatically interpret complex pay rules, penalty rates, and overtime calculations. This ensures every timesheet is compliant with Fair Work standards, reducing the risk of underpayments or misclassification. 

Real-time and reliable time capture 

Humanforce captures precise attendance data across facilities and shifts through mobile, kiosk, or QR codes — preventing “buddy punching” and ensuring staff clock in and out only at approved locations. 

Attendance data feeds directly into payroll and reporting, giving administrators a live view of who is on shift, where, and for how long. This supports compliance with rostering rules, care-minute tracking, and staffing mix requirements. 

Streamlined rostering integration 

Humanforce’s Rostering & Scheduling solution works together with Time & Attendance to ensure compliance before shifts even begin. Rosters automatically flag rule breaches — such as insufficient breaks or unqualified staff assigned to regulated care tasks — allowing managers to correct them before publishing. 

Staff can confirm, swap, or bid for shifts through the Humanforce Work App, ensuring rosters remain up to date whilst also giving workers more autonomy and flexibility. 

Simplify compliance, strengthen care 

For Aged Care providers, compliance isn’t just about meeting regulations — it’s about safeguarding residents and supporting staff to deliver quality care. With Humanforce’s Workforce Management suite, including real-time AN-ACC reporting, providers gain the visibility, automation, and assurance needed to stay compliant, control costs, and focus on what truly matters: improving the lives of those in their care.

About Humanforce 

Humanforce is the all-in-one platform for frontline and flexible workforces, offering a truly employee centred, intelligent and compliant human capital management (HCM) suite – without compromise. Founded in 2002, Humanforce has a 2300+ customer base and over half a million users worldwide. Today, we have offices across Australia, New Zealand, the US, and the UK. 

Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 

To learn more about how Humanforce’s solution can help automate people processes in your business, please contact us.