Terms & Conditions
Last updated: March 31, 2024.
Terms of Website Use
This page (and the documents it refers to) tells you the terms of use on which you may use our website www.humanforce.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.
About us
www.humanforce.com is a site operated by TimeTarget Pty Ltd (“we” or “us”). We are registered in Australia under company number 140 620 248. Our registered office address is Level 10, 90 Arthur Street, North Sydney, New South Wales 2060, Australia and our email address is admin@humanforce.com.
Our Site
We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
Variations
We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.
Intellectual property rights
We are the owner of all intellectual property rights in our website www.humanforce.com, and in the material published on it. These works are protected by copyright laws and treaties around the world. We grant to you a worldwide, non-exclusive, royalty-free, revocable licence to view this website and the material on this website on a computer or mobile device via a web browser, to copy and store this website and the material on this website in your web browser cache memory and to print pages from this website for your own personal and non-commercial use. You may not reproduce in any format (including on another website) any part of our website (including content, images, designs, look and feel) without our prior written consent.
Other than the above, we do not grant you any other rights in relation to this website or the material on this website and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission. If you print off, reproduce, copy or download any part of our site in breach of this notice, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
We take the protection of our copyright very seriously. If we discover that you have breached the terms of the above licence, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using our materials. You could also be ordered to pay our legal costs
Reliance on information and links
The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Information about you and your visits to our site
We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing.
Linking to our site
You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
The website from which you are linking must be owned by you.
You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
If you wish to make any use of material on our site other than that set out above, please address your request to admin@humanforce.com.
Viruses, Hacking and other offences
You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.
Our Liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect any liability which cannot be excluded or limited under applicable law.
Jurisdiction and applicable law
The Australian courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of New South Wales.
Support Terms & Conditions
Humanforce offers different levels of support, to suit your organisational requirements, Your terms and conditions relate to Your contracted support package, Below is in addition to our Standard terms. Please note that Enterprise also includes Premium.
Premium
Complex Audit and Reviews are not included including individual changes estimated >3 hours. These will be forwarded to our consulting organisation for scoping.
Setup of test environments for non-hosted customers are not covered by this agreement and may incur additional costs.
All changes performed under Premium support must be accompanied by a signed change request form which will be provided by the Agent ahead of any change made in the customers environment.
Enterprise
Humanforce’s dedicated Senior Support Specialists are available from 9am – 5pm Sydney Business Days.
Your organisation will be allowed five named contacts to work with our Senior Support Specialists.
Limited to 8 hours of support from our Senior Specialists per week. Additional fees may apply for exceeding these times.
Support limited to Current Release – 1
Proactive Preventative Support limited to HF Cloud customers only.
Humanforce will use commercially reasonable efforts to meet the target initial response and resolution times for the applicable severity levels.