Hiring is easier than ever for Hospitality businesses using this HR tech

Hospitality businesses of any kind are built, sustained, and run on a fundamental principle: premium customer service.  

Whether you’re running a restaurant, pub, or hotel, or are aligned to these organisations in other ways — for example, by providing cleaning services — delivering high quality support, products, and experiences makes all the difference in positioning yourself as a trustworthy option for consumers. 

The key to doing so? Hiring qualified, capable, and engaged staff. For many Hospitality businesses, however, this is easier said than done.

Hiring complexities for Hospitality businesses 

The hiring challenges faced by Hospitality businesses largely have to do with sourcing talent in time for peak periods. Major holidays, special events, and even weekly rush hour are often cause enough for managers to seek out extra staff, just to meet increased demand. Without the support from casual employees, the core team may find themselves overworked, pressured, and unable to deliver quality customer service.  

Although most Hospitality businesses face this problem, their specific needs and methods of hiring differ greatly. Some businesses require more staff than others, and experience peak periods that vary in length and intensity.  

For example, a café operating in a central business district may experience high foot traffic on Tuesdays, Wednesdays, and Thursdays when many corporate workers opt to head into the office. In response, they may wish to call on casual staff; extra kitchen hands, a couple of extra waitstaff, and a second barista to support their regular employees. These casual staff can be called up as needed with little preparation required and rostered off when the rush is over. 

A hotel, on the other hand, would be more likely to experience longer, pre-anticipated surges of demand during periods like school or Christmas holiday periods. In preparation, they may wish to hire casuals for departments like concierge, housekeeping, cleaning, security, and more. These workers will likely remain on the roster for multiple weeks, if not months.  

In either case, having access to an all-in-one, contingent hiring solution is the key for Hospitality businesses seeking to strengthen their workforce in time for busy periods.

Humanforce Talent: All-in-one recruitment for managers, with a premium candidate experience 

To ensure your business stays competitive, having access to a community of pre-qualified candidates that can be called on-demand is invaluable. 

Humanforce Talent is an all-in-one talent acquisition platform that pools pre-qualified candidates, contractors, internal staff and alumni into a single Talent Community. Managers can analyse demand forecasts and tap into the power of volume-based hiring, with the ability to contact the desired number of candidates for the job at hand. 

The AI-driven recruitment CRM allows managers to cultivate talent pools of pre-qualified and engaged candidates, matching individuals based on their skills, qualifications and experience to the most suitable roles, locations, and departments. Each member of the Talent Community is given a profile complete with qualifications, skills, achievements, preferences, and work history. This reduces the time to hire and is a modern solution to contingent hiring. For example, resort managers looking for additional housekeepers can simply filter by experience or skillset in the Talent search, leading to quick and easy matches.  

Managers can gain comprehensive talent visibility by mapping skills and role preferences to inform future needs, with the ability to shortlist and tag candidates. They can then engage (or re-engage) with suitable talent through instant messaging, SMS, and email, while also tracking overall communication history. 

Humanforce Talent also has the features and functionality of a traditional applicant tracking system (ATS). It gives managers the power to create a structured and scalable hiring process with automated workflows, the ability to move candidates through the hiring process in bulk, and the functionality to post and track jobs across multiple platforms. It also allows you to centralise recruitment agency activity in one portal to prevent duplicate applications, track contracts, and ensure consistent agency interactions — key functionalities for Hospitality businesses. 

Finally, Humanforce Talent can help build and reinforce your employer brand to stand out from the pack. Managers can create a career site that showcases their business’ culture with standout job listings, development opportunities, and wellbeing perks. The application process can also be enhanced with engaging visuals and content tailored to each role. Hospitality businesses with powerful branding or brand images can use this to their advantage, creating an even more desirable place to work for potential applicants.

Onboarding & Offboarding 

These hiring periods can become overwhelming for managers. Juggling the constant interviews, onboarding, and offboarding logistics while running a busy Hospitality business can detract from the level of customer service provided during peak periods. 

The Humanforce Onboarding & Offboarding solution facilitates faster, more tailored onboarding at the start of tenure, and smoother offboarding at the end of tenure. It enhances compliance and cost efficiency by automating many time and resource intensive tasks in the pre-boarding stage, such as employee information gathering (bank details, tax details, qualifications, etc.) and policy signoffs. 

Onboarding workflows can be customised for each new hire’s specific role, team, and location. This can be shortened to ensure that only the most crucial onboarding tasks are included. This is valuable if a casual worker is returning to a previous employer, (which is a likely scenario if the employee is part of your Humanforce Talent community), removing the need to repeat the same steps twice. At the end of tenure, offboarding workflows can also be customized to the needs of each role, the tenure of each employee, or their employment type (full-time, casual, contractor). 

Engaged, qualified workers form the foundations of premium customer service. They are the ones who interact directly with customers, acting as the face of your business. Sourcing these individuals during busy periods can be difficult — but thankfully, having the right technology in place can ensure you're attracting, hiring and onboarding the best talent out there.

About Humanforce 

Humanforce is the all-in-one platform for frontline and flexible workforces, offering a truly employee centred, intelligent and compliant human capital management (HCM) suite – without compromise. Founded in 2002, Humanforce has a 2300+ customer base and over half a million users worldwide. Today, we have offices across Australia, New Zealand, the US, and the UK. Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. 

To learn more about how Humanforce’s solution can help automate people processes in your business, please contact us.