The rewards & recognition playbook for frontline teams

Our playbook outlines practical ways frontline organisations can rethink rewards & recognition – and how to turn appreciation into measurable improvements in performance, safety and compliance.

Recognition is one of the simplest, most evidence-backed levers HR and operations leaders have to improve engagement in frontline workplaces. The challenge? Most programs were designed for office-based employees, not shift-based teams juggling complex rosters, compliance obligations and real-world financial pressures.

Humanforce’s eBook, ‘Rewards & recognition playbook for frontline teams’, shows how to move from ad-hoc “thank yous” to behaviour-driven rewards & recognition that genuinely makes a difference.

What you’ll learn

1. Why recognition matters now for frontline teams
Understand the link between recognition, engagement and outcomes like profitability, absenteeism, turnover and safety – with data that highlights the engagement gap between frontline workers and those who can work remotely.

2. The frontline recognition gap
Explore the six common challenges that make traditional recognition programs ineffective for shift-based workforces – from sporadic, manager-dependent praise through to generic rewards, limited data and heavy admin loads for managers.

3. Principles of effective frontline rewards & recognition
Learn six design principles for modern recognition programs, including mobile-first experiences, rewarding the rightfrontline behaviours, balancing manager and peer recognition, using recognition to bolster compliance, and automating low-value admin.

4. A 5-step playbook you can apply immediately
Get a practical roadmap to: diagnose your current state, define the behaviours and compliance outcomes you want to reinforce, design recognition moments and rules, communicate with frontline teams, and iterate based on feedback.

5. How Humanforce Rewards & Recognition helps
See how Humanforce’s frontline-first Rewards & Recognition capability brings the playbook to life with behaviour-driven rewards, always-on peer recognition, automated milestones, meaningful digital gift card rewards, and zero-admin automation – all inside the Thrive app.

Get your free copy

Fill out the form to download Humanforce’s ‘Rewards & recognition playbook for frontline teams’ and start building a behaviour-driven recognition program that truly fits frontline work.