Exclusive report: Humanforce commissioned Forrester Consulting* to conduct a global HCM study, December 2024

Report synopsis:

Driven by the need to prioritise EX as a key business objective, decision makers are leveraging HCM solutions to manage their organisation’s frontline workforce and enhance employee wellbeing. Despite these efforts, both frontline employees and decision-makers face significant challenges with current HR solutions. These pain points not only affect employee productivity and HR operations, but also hinder customer experience (CX) and organisations’ brand and reputation.

Investing in modern HCM platforms with robust functionalities, seamless integration, and userfriendly interfaces is essential for addressing today’s workforce needs and preparing for future growth. Moving forward, decision-makers must balance the needs of both frontline employees and executives by adopting easy-to-use, secure, and robust HCM suites.

Key findings:

• With employee experience as a priority, decision-makers are actively leveraging HCM technologies to manage their organisation’s frontline workforce

• Subpar HR solutions pose challenges to employees and organisations, accelerating calls for the next best-in-class solution

• Best-in-class HCM platforms unlock benefits for future business growth

*Humanforce recently commissioned Forrester Consulting to evaluate the state of the frontline workforce and the role of HCM suites in managing frontline employees.Forrester conducted online surveys with 342 business decision makers and 328 frontline workers, and 4 in-depth interviews with final decision makers responsible for workforce management strategy and HCM technologies, to explore this topic.