Employee Engagement

Employee engagement is the degree to which an employee is invested in, motivated by and passionate about the work they do.

Employee turnover is costly and time-consuming. When you invest in employee engagement, your organisation benefits from stronger employee retention rates – not to mention happier workers who are more productive and deliver better customer experiences on behalf of your company.

Multiple factors can affect engagement levels. However, it’s safe to say that employees are more likely to feel engaged when they have a good working relationship with their manager and their team, when they feel challenged and fulfilled, and perhaps most importantly of all, when they feel appreciated.

In a number of ways! Firstly, making onboarding smooth – a smooth onboarding can help convince new starters that this really is the dream job they thought it was. Using a system like Humanforce to automate onboarding can help you cut down on onboarding bureaucracy and ensure employees are never asked to provide the same paperwork twice.

Payroll may sound mundane, but it’s at the heart of an employee’s relationship with their company. Paying them correctly and on time shows them that they are appreciated.

When staff can’t access  or change their schedule, shift locations and holiday details, their job starts to add stress to their lives. They are no longer able to plan and instead arrive at work stressed and unhappy or even call in sick.  There are many ways to improve scheduling, although the ideal strategy might vary based on your individual businesses’ operations.

Gallup has found that engaged workers are more attentive and productive, more likely to respect processes, standards and systems, are more fastidious about quality and safety, better at fostering cordial relations with customers and more dedicated to helping grow the business that employs them. Gallup found that “the behaviours of highly engaged business units result in 21 per cent greater profitability”.

Although it may not seem as if workforce management applications would have any bearing on your business’s customer experience, many organisations find that proper HR management enables their team members to provide the highest possible level of service. Happier employees create better experiences on behalf of your brand.