How to engage, inspire and connect with frontline workers

For any business, employee disengagement can impact productivity, retention and overall business performance. However, these challenges are often magnified in industries that rely on shift-based, frontline workers, such as healthcare, aged care, mining, hospitality, and retail, where there are fewer employee touchpoints with senior leaders, managers and peers.

It's not just communication that suffers but vital compliance and operations-related information may be missed and workplace culture initiatives such as reward & recognition programs can be neglected.

In this webinar, you'll discover:

• The unique communication challenges facing frontline workers

• The power of SMS in the workplace - why it's the fastest, most reliable way to connect with employees who are always on-the-go

• How to prioritise communication without overloading employees. From shift reminders and health & safety updates through to welcoming new employees and showing appreciation for a job well done, we'll explore what deskless workers are currently receiving - and more critically, what they want to be receiving

Our speakers

Damien Brennan, Director - Partnerships, MessageMedia
For the past 6 years, Damien has been working with businesses of all sizes to utilise messaging channels to have more engaging conversations with their customers and employees. He has also been a key contributor to the continued growth, performance and eventual acquisition of MessageMedia.

Jessica Hawkins, People & Change Partner, Humanforce
Jess initially worked as a HR Generalist and more recently has followed her passion for change management into roles with change as a key focus. Her change management experience has covered ERP implementations, HR digital transformations, operating model changes, as well as culture transformations. Jess also has experience working overseas with roles in the UK, New Zealand and Australia across a diverse range of industries including healthcare, technology, property, and professional services. She is passionate about working with people, driving change, and seeing businesses succeed.