Bridging the gap: Empowering managers to engage and motivate frontline workers

Few roles are as critical to organisational success as frontline managers in shift-based (or 'deskless') work environments. This critical link between senior leads and frontline workers, these managers wear multiple hats, from chief motivators and performance managers, through to mentors and career guidance councillors.

Their impact on engagement, productivity and customer success can be profound. However, this cohort is often overlooked. They aren't given the support or resources needed to excel in their roles and it's not unusual to hear of star individual contributors being promoted to manager roles, only for them to flounder soon after.

In this webinar, we'll cover:

• The common roadblocks holding these essential workers back from contributing to their full potential

• The professional development these frontline managers need to excel - including building people management capabilities and honing essential 'soft' skills such as resilience, communication and conflict resolution

• Tips on motivating and engaging time-poor frontline workers

• From manager to leader - providing career pathways and steps to retain these individuals

Our speakers

Judy Porter, Leadership, Culture & Performance Specialist, Shiift

With over 25+ years' experience as a successful multi-industry business owner, combined with a psychological degree majoring in Organisational Behaviour (BBeST Psych), Judy brings pivotal insights and a wealth of knowledge and understanding to clients.

Judy's business experience coupled with her passion for 'what drives behaviour' creates a formidable framework for helping business' thrive! From start-up to managing over 250 employees, Judy's passion for challenging the status quo, understanding personality types, communication and leadership styles teamed with her own personal business experience is what makes Shiift's programs relatable, achievable and successful.

Lauren Scholtz, Learning & Development Manager, Humanforce

Lauren is the Learning & Development Manager at Humanforce, where she works across teams to ensure they have the skills and knowledge to deliver the consistently amazing customer experiences Humanforce is known for. She has spoken at DisruptHR, National HR Summit and is the host of podcast 'Starting up L&D' that discusses practical ways to set up a thriving L&D function from scratch.