Webinar On-Demand: A People-Centric Approach to Digital Transformation


Change may be an inevitable part of life, but that's not to say it's always navigated successfully. In the workplace, change management is even tougher. Research shows that just 30% of digital transformation projects achieve their objectives. What's going wrong?

With the focus solely on the technical and process changes required, which of course are critical, it's possible the end-users, your own workers, have been left out of the equation. It isn't the lack of resources or budget constraints that result in so many change initiative failures - it's human behaviour. A more human-centric approach could be the answer, leading to higher user adoption of new technology and more successful change outcomes.

In this webinar, we'll cover:

  • Why digital transformation projects often fail

  • How to take a people-centric approach to transformation

  • How to bring executives and other key stakeholders along the change journey

  • Tips for engaging frontline and flexible workers in digital transformation projects


Andrew McKechnie, Head of Workforce Solutions, Mercer

Andrew is responsible for helping organisations unlock the full potential of their workforce through Mercer's creative workforce solutions and data-driven strategies. With more than 25 years experience in commercial management roles, Andrew has held specialised and data-driven roles in Senior Sales, Account Management and HR Commercial Partnering, whilst also having significant experience in Business Development, Marketing and Supply Chain. Andrew specialises in business transformation, in particular the areas of organisational design and strategic workforce planning, high-performance team leadership, culturing and coaching, change management, and high-level business negotiations.

Jessica Hawkins, People and Change Partner, Humanforce

Jess initially worked as a HR Generalist and more recently has followed her passion for change management into roles with change as a key focus. Her change management experience has covered ERP implementations, HR digital transformations, operating model changes, as well as culture transformations. Jess also has experience working overseas with roles in the UK, New Zealand and Australia across a diverse range of industries including Healthcare, Technology, Property, and Professional Services. She is passionate about working with people, driving change, and seeing businesses succeed.


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