Skip to content
Support

Help and Support

Humanforce Support is here to help you get the most out of your Humanforce investment. Our dedicated team of support engineers ensure your system is up and running smoothly.

Group

Standard Support

Get the right answers, right away. All Humanforce customers receive our Standard Support package for peace of mind.

comment
Support

We’re here to help over email and phone

help
Help centre

Get answers to hundreds of commonly-asked questions

document file
Documentation

Explore product details in our documentation

shape-top

Enhanced Support Options

We offer customised Premium and Enterprise Support plans designed for fast-growing or complex businesses needing additional support and greater access to our technical team

Extended support hours for help when you need it
Access to a dedicated senior technical team who understand how you use your instance
Proactive support and monitoring, to prevent issues before they arise

Group
shape-bottom

Support options to suit your business

Standard
Designed for businesses with less than 150 employees
Knowledge Base
Monthly Webinars
On-Demand Tutorials
Advanced Feature Adoption Webinars
Award Support See award support for details
Quarterly Support Analytics
Proactive Preventative Support
Dedicated Senior Technical Team Monday to Friday 8:30am - 5:30pm Sydney Business Days
8:30am - 5:30pm
Technical Support Australian Eastern Time
Premium
Designed for businesses with between 150-500 employees
Knowledge Base
Monthly Webinars
On-Demand Tutorials
Advanced Feature Adoption Webinars
Award Support See award support for details
Quarterly Support Analytics
Proactive Preventative Support
Dedicated Senior Technical Team Monday to Friday 8:30am - 5:30pm Sydney Business Days
8:30am - 5:30pm
Technical Support Australian Eastern Time
Enterprise
Designed for businesses with more than 500 employees
Knowledge Base
Monthly Webinars
On-Demand Tutorials
Advanced Feature Adoption Webinars
Award Support See award support for details
Quarterly Support Analytics
Proactive Preventative Support
Dedicated Senior Technical Team Monday to Friday 8:30am - 5:30pm Sydney Business Days
7:00am - 7:00pm
Technical Support Australian Eastern Time

Supporting your success

At Humanforce, optimise your adoption at every step of your journey. We provide Standard Support for all implementations to support your managers and power users during business hours, with timely and responsive resolution.
If additional support is required, we also offer optional Premium Support and Enterprise Support packages to help minimise risk and reduce downtime.

Group

Thousands of happy customers across the globe

px Sodexo logo
fligthcentre
petstock logo og
px IGA logo

Ready for the next shift?

Let Humanforce help make your  workforce exceptional.