)
AI is reshaping how HR delivers its services in shift-based workplaces. HR also plays a key role in the wider use of AI in business. Used well, it automates and streamlines essential tasks; used poorly, it risks bias, privacy breaches, and compliance headaches. Our eBook covers the guardrails that must be in place for safe, scalable AI.
What’s inside?
State of play & opportunities: Where AI helps HR/Operations most in deskless operations (e.g. predictive scheduling, compliance alerts, and applied intelligence for reporting purposes)
Guardrails that work: A step-by-step model for governance, transparency, human oversight and ongoing monitoring
Skills & enablement: Fast ways to raise AI literacy for HR and managers, with low-risk pilots and measurable outcomes
Policies & templates: What to include in an AI policy (scope, data rules, fairness checks, auditability) to reduce “shadow AI”
Legal considerations: Practical guidance across privacy, surveillance, automated decision-making, and psychosocial safety
Who should read it?
CHROs, People & Culture leaders, Operations leaders, and Payroll/Compliance teams responsible for AI-enabled tools in frontline industries such as Retail, Hospitality, Healthcare, Aged Care, Events & Stadiums, and others.
Why this guide?
This practical guide shows HR and Operations leaders how to harness AI confidently with clear policies, skills, and controls designed for frontline environments.
Created by Humanforce, the best-in-one HCM platform for frontline and flexible workforces, the playbook bundles frameworks, checklists and questions you can use immediately.
Get the eBook
Unlock the full playbook and start building effective AI guardrails today. Enter your details to download now.