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The last five years have seen huge disruptions in the Retail sector. With high labour costs and high staff turnover, optimising workforce operations has never been more critical. Our guide identifies 5 common workforce management challenges facing Retailers and how the right software solution can help.
We all know that an exceptional employee experience (EX) translates to an exceptional customer experience (CX). The foundations of a great EX is exceptional workforce management – for example, effective rostering and scheduling, and easy time and attendance tracking. When done well, these tasks can improve staff retention, reduce labour costs, and offer more flexibility and autonomy for workers.
What does our guide cover?
Our comprehensive guide drills down on 5 of the most common workforce management challenges in the Retail industry and how the right technology solution can help ease these challenges. The pain points include:
Workforce scheduling complexity: Matching staffing to demand peaks and troughs, ensuring people with the right skills and certifications are in the right roles at the right time, and attributing workers to multiple locations and roles while applying different pay rates.
Managing pay compliance: Like any industry with shift-based workers, Retail has complex industrial instruments like awards and employment agreements. These outline pay and entitlements and other compliance obligations that must be met to ensure workers are never under- or over-paid.
High labour costs: Increases to the minimum wage in many countries, combined with rising operational costs such as insurance and rent, has meant that labour budgets are tighter than ever. Smart rostering and cost-effective hiring practices can help keep costs down.
Lack of accurate clocking data: Whether it’s malicious or unintentional, there’s a high chance that workers are being paid incorrectly on a regular basis. This often comes down to manual time & attendance tracking methods. Again, the right technology can help.
Lack of data-driven insights: Effective business operations rely on data analysis and reporting. Every aspect of workforce management – from the amount of overtime being done, to absenteeism rates – can be tracked with modern software so that more informed decisions can be made.
Keen to know more? Download our guide to workforce management pain points in Retail today by filling out the form.