Supercharging EX and CX outcomes with HR technology

The age-old saying, “happy employees equate to happy customers” applies to all organisations, but especially those that rely heavily on frontline workers. In retail, hospitality, aged care, childcare and countless other industries, a great customer experience (CX) typically starts with a great employee experience (EX).

In this webinar, our expert panellists will look at the key role technology and data can play in understanding what matters most to your employees and how it can help create a workplace culture that enables employees to deliver an exceptional customer experience every time. 

You'll discover:

• How people analytics and reporting tools can identify the ‘moments that matter’ for deskless workers and create the insights required to enhance productivity and engagement

• How technology can help build leadership trust, forge stronger connections, and bolster communication with frontline workers

• The potential of generative AI to automate transactional activities and offer greater on-the-go professional development opportunities, self-empowerment and flexibility to employees