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Talent shortages, high employee turnover and low engagement are amongst the key challenges keeping hospitality industry leaders up at night. Few industries have undergone such immense disruption in the past five years than hospitality. Our guide outlines the issues shaping the industry and why many hospitality employers are looking to HR and workforce management technology to streamline operations.
The push towards strategic HRM in hospitality
From the significant repercussions of the global pandemic to the economic downturn, hospitality organisations have had a turbulent history in recent years. Remaining profitable amidst the increasing cost of doing business and reduced consumer demand has forced many businesses to look to other areas to enhance overall performance.
Top of the list is developing a strategic approach to HR management.
What is strategic HRM?
At a foundational level, strategic HR is about having the right people with the right qualifications in the right roles at the right time and place. Beyond that, it’s about providing a unique employee experience (EX) that engages your people, so that they can, in turn, deliver an exceptional customer experience (CX). It’s also about maintaining compliance and using data to guide decision-making and provide insights to your business.
How can technology help?
Many hospitality businesses – including restaurants, bars and hotels – are implementing workforce management and HR technology to streamline operations, optimise labour costs, and enhance the overall EX.
This guide examines why a strategic HR function – fueled by innovative HR and workforce management technology – can drive business success.
In our guide, you’ll discover more about:
How a strategic approach to HR management can impact business performance
The unique people-related challenges facing hospitality businesses, and how the EX impacts the CX
How the right HR and workforce management technology can help
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