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Providing a great customer experience in a hotel or other Hospitality venue relies on having engaged workers – and key to that is having efficient workforce management practices in place. Our guide highlights 5 key workforce management challenges for Hospitality organisations in the UK and how the right technology can ease those pain points.
The UK’s Hospitality sector has had its share of challenges in recent years. Cost-of-living pressures are impacting bookings and businesses are operating within extremely tight margins. The increase to the National Living Wage and high staff turnover are also impacting operations. Ensuring the right people are in the right place at the right time has never been more important.
Our comprehensive guide drills down on 5 of the most common workforce management (WFM) challenges in this industry and how the right WFM technology can help. The pain points include:
1. Workforce scheduling complexity
A failure to coordinate schedules, shifts and workforce numbers across diverse roles and teams can negatively impact the customer experience.
2. High labour costs
Following the National Living Wage’s largest single rise on record earlier this year, labour costs have never been higher. Smart scheduling and labour forecasting can play a crucial role in retaining staff for longer and keeping labour costs down – for example, by avoiding excessive overtime and creating rotating rotas to expose workers to cost-effective learning opportunities.
3. Managing pay compliance
Like all industries reliant on shift-based workers, accurate pay is critical in the Hospitality sector, and so too is compliance with relevant laws and employment agreements. Complex pay rules and structures can make pay, benefits and entitlement calculations difficult if manual processes are still being used.
4. Lack of accurate clocking data
Whether it’s malicious or accidental, if manual clock in/clock out processes are still being used, there’s a fair chance that time theft is occurring and workers are being incorrectly paid. Digital time and attendance tracking creates largely infallible records.
5. Lack of data-driven insights
Every aspect of WFM – from the amount of overtime being done, to absenteeism rates and shift acceptance rates – can be tracked with modern software. This data is essential for budgeting, labour planning, and improving people-related processes.
Download your guide now!
Download our guide today to discover how the right WFM software solution can ease all of the above challenges – ensuring your guests receive a premium experience every time.